Sacramento, CA 95824
I will be a homeowner while having worked with NSD on tile for 3 of my bathrooms. Customer care is without question top-notch. Lori is a pleasure to utilize and is very helpful. All of those other staff including Craig have also beneficial and professional. They have a sizable choice of top end services and products and display a great deal of product. Sometimes it is hard getting help on Saturdays.
I've worked with this company on a number of events and every time they will have assisted myself discover something even more interesting than I'd in the offing. Lori has been fantastic (and patient). Lately, I worked with Kersten and she went the full distance to greatly help me personally down, although we needed a few iterations of samples. We seemed all over Sacramento no other tile company had the thing I actually wanted or revealed as much interest. Kersten has actually great tips, and impeccable flavor!
Extremely disappointed in the customer support here. These people were great selecting stuff down inside my build but were ineffective after the house had been full. They couldn't return telephone calls and when used to do talk to one they sounded flustered and annoyed. I shall not get back.ever!
Three visits, three acquisitions. Very first around 2010 was backsplash tile we finished up not using. However hanging onto it searching for a use. We later 2013 we bought flooring tile we simply put down. I cannot remember the sales lady however it appears great and our installer liked it. And, they offered us good price. So... ...back today. Minor ding because they couldn't search and discover our receipts from 13 months ago. Heidi respected the tile, practically nailed the product code, took a photo of this tile we earned and emailed for their seller. Discontinued but 170 s.f. remaining. Now simply 90 s.f. Low pressure product sales, great customer support, great item.
Three trips to your gallery up to now (expect another to grab our purchase) and incredibly pleased with outcome of each visit. On our very first see, we simply wished to browse and try to narrow straight down our choices. We were offered assistance after which permitted to browse around to your hearts' content. The next time around, we asked for help matching a tile with trim. Kersten ended up being fantastic. She actually listened to that which we wanted and made recommendations, pulling down tiles and making it simple for us to visualize and compare. We determined, and on Kersten's recommendation took home samples to observe how our choice looked within room. To our surprise, we discovered it did not quite work. For this reason, the third go to. Once again, Kersten was comprehending. Pulled more tile samples for all of us. This time around we took residence several samples, and something of these ended up being perfect. Kersten actually took considerable time and attention with us, even though ours ended up being a rather small task. By serendipity we were in a position to make use of NSD's once-a-year sale. Thus far, very happy clients.
Definitely shocking customer service. Have actually invested 10's of thousands on granite, and stone for several remodels. They truly are refusing to take a return, if the rock never ever left their particular facility, and was bought without my permission by a contractor. Unbelievalbe. Steer means clear of these individuals because their scruples leave a lot is desired. There is another similar analysis right here and so I imagine we should have considered ourselves warned:-(
They made it right. They contacted united states and credited us the real difference within the price in the tile we bough.I like the selection and I also am satisfied with the ability to focus on my needs as a client that will be to honor your original price which you quoted. Thanks A Lot N.S.D.!!!
Great choice of tile and stone, great granite product sales and fabrication division. Almost all of the workers had been great and very helpful! Great company, we suggest!